What Are Managed IT Services
Managed IT Services are exactly what they sound like. With Managed IT Services we manage and maintain everything IT RELATED for your business. So we managed your computers, network equipment, Servers, Licensing, Renewal Of Domains and Websites, We deal with your vendors so you don’t have to (i.e. Microsoft, Comcast, Centurylink, Spectrum, Verizon, Sage, Intuit, etc.) We Monitor every technology aspect of your business for security risks and mitigate them in the event that they do arise.
Pro-active monitoring & Maintenance
Computer Central’s Managed IT Services come with pro-active monitoring and maintenance. Our system engineers monitor every device that is covered in your plan. If a problem is detected your dedicated technician will create a support ticket and resolve the issue, upon completion you will receive an email that your support request has been completed. Regular maintenance is also included in this so your dedicated technician will perform regular maintenance on all of your technology equipment (i.e. Servers, Workstations, Access Points, Network Switches, IP Cameras, Routers, Firewalls, etc.) to ensure that your computer systems stay running smoothly so that your computer systems work for you rather than having your team waiting on slow computers to catch up to them. By performing these regular scheduled maintenance tasks we keep your computer systems running at peak performance resulting in improved productivity for your staff.
we keep your systems updated
A crucial step in making sure that your network is safe, secure, and productive is Patch Management. Every Thursday Evening our engineers check your systems (Computers, Servers, Firewalls, Network Switches, Routers, etc.) for any System or Third-Party-Software updates. In the event that there are updates available we deploy these updates immediately. We choose Thursday evening to allow Microsoft Updates to release any follow up updates since they release all of their scheduled updates every Tuesday, we also chose Thursday because this gives our clients a chance to let us know if an update had a negative impact on their system allowing us to resolve the issue over the weekend without your team missing a beat.
Vendor management
Here at Computer Central we are experienced IT consultants, so we will deal with your technology vendors whether it is a software company or just your internet provider. Since we are well versed in Geek Speak we can provide these vendors with the information they need to help with any issues quickly and efficiently. Don’t worry when we get done with the vendor we will translate everything into English from The Geek Speak so it is easy to understand and easier to follow what the problem was and what we did to resolve it. So if you spend a lot of time on the phone with Tech Support from vendors (Comcast/Xfinity, Spectrum, Centurylink, Sage, Intuit, Microsoft, etc.) let us take that off your plate so you can be productive while we work with the vendor to resolve your issue.
Backup & Data Retention management
The most critical part of your network is the data that is stored on that network. That is why through our Managed Services Program we offer Backup & Data Management. With this service your dedicated technician will install our preferred backup software, configure it, monitor and maintain the Backup system. We run daily checks to see if your backups are completing normally and if they are not we address that issue immediately without even notifying you until it has been resolved. Once per week we actually test your backups by performing Backup verifications and testing them by mounting them as Virtual Computers and confirming that the backups are not compromised. This also includes data retention, so we make sure that your backup policy consolidates and retains your backups for a set amount of time that we determine when gathering information from you on the type of data that your company uses and if there are certain compliance guidelines that you need to follow.
we secure your network
Computer Central’s Managed IT Services are based on Network Security. Our team gets daily Cybersecurity notifications from The Cybersecurity & Infrastructure Security Agency with the latest detected threats and the steps to remediate them and prevent them moving forward. We also deploy endpoint protection to all of your computers, keep your systems up to date to ensure there are no weak links in your network. One in three ransomware attacks originate from unpatched computer systems. We monitor your staffs company email accounts for identity theft or known data breaches to ensure that your company is safe from these data breaches. Don’t fall victim to a cyber attack reach out to us today to protect your business.
Exclusive Member benefits
- DEDICATED ACCOUNT MANAGER
- MANAGED COMPANIES JUMP TO THE FRONT OF OUR SUPPORT QUEUE
- NEXT BUSINESS DAY ONSITE SUPPORT
- SAME DAY REMOTE SUPPORT
- FIXED FEE MONTHLY IT BUDGET
- COMPLIMENTARY CONSULTING SERVICES
- MANAGED SECURITY
- MANAGED BACKUP
- DIRECT ACCESS TO THE OWNER OF COMPUTER CENTRAL
- YOU GET TIME BACK TO FOCUS ON BUSINESS